IT Distributors Field Services

Avartech IT Services has been providing Global IT Field Services for our partner Manufacturers, OEMs, system integrators, value added resellers and IT distributors since 1985. Our company has the experience required to provide quality onsite service that your customers expect.

All Avartech IT Distributors Field Services are coordinated by our 24x7 Support Operations Centers. We employ top Support Engineers and Service Coordinators that are highly qualified to provide the contracted support for our partner’s customers. Our team has the systems in place to resolve and to respond to our partners needs as quickly as possible meeting our contracted SLA’s.

When you hire Avartech IT Services you hire a complete team and our systems to provide your customers the best possible service available. Our Support Operations Centers also allows onsite service professionals access to additional expert resources and systems ensuring quality service. Our Support Engineers have detailed partner requirements which details all partner service guidelines which improves all communication and service quality. Our Field Technicians are hand selected by our service management which have an average of 25 years of IT field service experience.

The following features are available to our partners that can be customized to meet SLA needs and budgets requirements. For us to prepare an IT Distributors Field Services proposal please select which features are required, a monthly budget or per service visit budget amount. We will also need to know approximately how many service locations and in which countries you currently are providing onsite service and how many are you projecting for the next 12 months. The number of monthly onsite service visits your organization is currently completing and how many you project is also required to prepare an accurate proposal. For us to provide a fixed monthly fee per serial number proposal we will need an equipment list with configurations and service locations.

Available Service Features

  • Hardware & Software Support
  • 24x7 Phone Support
  • 24x7 Onsite Support
  • 30 Minute Response By A Technician
  • 2 hour or 4 hour Onsite Response
  • Same Business Day Onsite Response
  • Next Business Day Onsite Response
  • Monday thru Friday Onsite Coverage
  • Global Logistics
  • Remote Diagnosis
  • 24x7 Onsite Coverage
  • Parts and Material Logistics
  • Dispatch & Track Parts
  • Per-Incident Rates
  • Fixed Monthly Rates Per Model & Serial
  • Guaranteed SLA’s
  • Keep Hard Drive After Replacement For Security
  • Smart Onsite Eyes and Hands
  • Password Set up
  • Proactive Monitoring
  • Remote Support
  • Support Tunnel Setup
  • Helpdesk Support
  • Real Time Status Updates
  • Replacement Parts and Materials
  • Managed IT Service Support
  • Warranty and Hardware Maintenance
  • Desktop Computer and Laptop Repair
  • Windows Server Onsite Support
  • Unix / Linux Server Onsite Support
  • Datacenter Disaster Recovery
  • Network Installation
  • Windows Server Onsite Support
  • Unix / Linux Server Onsite Support
  • Network Hardware Onsite Support
  • Network Appliances Onsite Support
  • RAID / NAS / SAN Onsite Support
  • Printer Onsite Repair
  • UPS Battery Onsite Support
  • Smartphone Onsite Support
  • Kiosk Onsite Support
  • Point Of Sale POS Onsite Support
  • Retail Display Onsite Support
  • Telecom / VOIP Onsite Support
  • Conference Equipment Onsite Support
  • Data Cabling Onsite Installation
  • Data Cabling Onsite Maintenance
  • CCTV / Alarm Systems
  • Satellite Onsite Support
  • Datacenter Equipment Monitoring
  • Datacenter Onsite Support
  • Business User Onsite Support
  • Residential User Onsite Support